Founded in 2019, Sofia-based AIOPSGROUP designs, develops and optimises business-to-consumer (B2C) and business-to-business (B2B) online shopping technology. AIOPSGROUP provides a holistic service portfolio encompassing e-commerce strategy consulting and architecture design as well as development and implementation of complex e-commerce systems, platform migrations and 24/7 support. AIOPSGROUP’s real time AIOPs Monitoring solution boosts ROI by observing 200 KPIs for order, payments and sales transactions. With deep Salesforce Commerce expertise, AIOPSGROUP also provides extensive expertise for B2C and B2B shopping solutions based on Adobe Commerce, commercetools, Optimizely and Scayle platforms. Its clients include PUMA, Rossignol, Fenix Outdoor and fashion brands MCM Worldwide and Acne Studios.
With the acquisition of AIOPSGROUP, valantic will be able to enhance its Salesforce and Digital Commerce consulting and solution expertise and expand its offerings to the fast-growing e-commerce market. The proprietary monitoring and data analytics platform created by AIOPSGROUP will strengthen valantic’s portfolio with customer experience (CX)-based e-commerce solutions for global blue chip retailers, in a new competence centre. Uwe Tüben, Managing Director of the CX division and valantic Partner said “Together with AIOPSGROUP, we are strengthening our footprint in the European Salesforce and Retail Market. The two founders of AIOPSGROUP, CEO Don Santrac and CTO Slavy Slavov, are top professionals with almost 50 years’ combined background in Customer Experience. Together, AIOPSGROUP and valantic create a true Salesforce multi-cloud offering and grow our CX division to more than 1,000 highly qualified consultants and developers. AIOPSGROUP’s home market, Bulgaria, is also a valuable talent hub for valantic consultants and developers, supporting further scalability of valantic.”
Don Santrac, CEO of AIOPSGROUP said “I’m very excited about our new goals and challenges that lie ahead, as a valantic family member. Our aim is to become Europe’s number one CX service provider with a reputation for innovative solutions and outstanding service. To achieve this, we must remain one step ahead of industry trends and new technologies and adapt flexibly to our customers’ changing needs and preferences. Crucial to success will be working with valantic to build a team of talented and dedicated professionals who share our commitment to excellence and unsurpassed customer satisfaction.”
Vivek Subramanyam, Founder and CEO of TH Global Capital said, “We are proud to have advised AIOPSGROUP on this key Digital Commerce transaction and to have delivered the perfect partner in valantic. This is our 9th Salesforce transaction and further demonstrates our expertise as industry leaders in digital transformation M&A. AIOPSGROUP’s capabilities and team are exceptional, and we wish them every success in this strategic partnership with valantic.”