As digital acceleration reshapes the enterprise landscape, organizations are increasingly relying on strategic partnerships to fuel innovation, optimize operations, and elevate customer engagement. At the heart of this transformation is ServiceNow’s rapidly expanding partner ecosystem—empowering enterprises to unlock the full potential of IT Service Management (ITSM), intelligent automation, and seamless, enterprise-wide workflows.
This report presents a deep dive into the evolving dynamics of the ServiceNow partner landscape—highlighting emerging market trends, impactful collaborations, and untapped growth avenues. By showcasing the pivotal role partners play in enabling digital transformation, it offers strategic insights for businesses aiming to harness the full power of the ServiceNow ecosystem.
Discover how strategic acquisitions have expanded the ServiceNow ecosystem—enhancing capabilities across AI and automation, while moving beyond traditional ITSM to support broader line-of-business (LoB) use cases and enterprise-wide workflows
Key Highlights of the Report:
- Key Takeaways: A concise overview of the key drivers shaping the ServiceNow market, its alignment with evolving enterprise needs and digital transformation priorities, an insight into its diverse partner ecosystem, and indicative valuations across submarkets that underscore its strong growth potential – with the total market expected to reach $1 trillion by 2030
- Market Overview: Highlights the projected market size for 2025 and explores the future impact of Generative AI. It also presents a detailed framework of the ServiceNow services segment, covering both traditional ITSM and the broader Enterprise Service Management (ESM) platform
- Market trends: Showcases the transformative role of GenAI in elevating service delivery, contrasts traditional ITSM with the broader capabilities of the ESM platform, and illustrates how data-driven services are reshaping the ServiceNow partner ecosystem
- Deal Activity: Overview of 2021 to 2024 ServiceNow deal activity with a focus on broad target categories, ServiceNow capabilities and private equity and strategic buyer rationales for acquisitions followed by the selected list of ServiceNow deals
Why Download This Report?
ServiceNow’s rapid expansion and growing partner consolidation have sparked strong investor interest in both platform expertise and service capabilities. The intersection of ServiceNow’s market leadership and M&A opportunities presents a compelling case for buyers seeking scalable, innovation-driven growth. As ServiceNow cements its position in digital transformation, TH Global Capital’s latest report offers critical insights for stakeholders looking to navigate and capitalize on this evolving ecosystem